IROKO Networks is committed to fostering responsible service use while respecting the rights of others. We expect the same from users of our services. To expedite the enforcement of rights and to swiftly address any misuse of our services, we have instituted a comprehensive abuse handling policy.

Given the vast range of usage scenarios, IROKO Networks cannot exhaustively monitor every customer or end-user interaction with its services. However, if you identify an instance where IROKO services are being misused in violation of IROKO policies or any applicable law, or if you suspect that your content is being improperly used in a way that infringes your rights, we encourage you to submit an abuse notification. Detailed procedures and requirements for submitting abuse notifications are provided below.

Our dedicated IROKO Abuse Prevention department is committed to promptly addressing all received notifications. Each notification is evaluated by our 24/7-operational Abuse Prevention Tool, ensuring consistent, year-round vigilance and swift response times.

When submitting a complaint about content hosted or transmitted by an IROKO company, please strictly adhere to the guidelines below. Failure to do so may lead to processing delays or errors in your notification.

1. Notification Text: Submit your notification in plain text to facilitate comprehension and processing.
   
   
2. Language of Notification: In accordance with jurisdiction language rules, the notification should be submitted in English.
   
   
3. Your Contact Information: Provide your name, address, phone number, and email address to provide sufficient information for feedback on matters related to the complaint.
   
   
4. IP Address Reference: Your notification should indicate the IP address where the reported content is located or where the reported behavior occurred. This IP address must be assigned to IROKO Networks Corp. This is required to provide specific evidence of the location of the infringement.
   
   
5. URL Reference: Your notification should indicate a static URL where the reported content is located or where the reported behavior occurred. This URL must resolve to an IP address assigned to IROKO company. This is analogous to the requirement of providing an IP address and aids in pinpointing the location of infringement.
   
   
6. URLs or Domains in Your Notification: Only include those URLs or domains for which you are seeking a resolution. This helps present to the court specific evidence of your attempt to resolve each separate domain or URL.
   
   
7. Description of Content or Behavior: Describe the content or behavior you wish to report and why it infringes upon your rights or violates applicable law or Acceptable Use Policy. The law requires a specific description of the disputed content or behavior.
   
   
8. Trademark Infringement Notifications: Provide registration details (including the registration number) for the infringed trademark. This proof of trademark registration is typically required to confirm your rights to the trademark.
   
   
9. Copyright Infringement Notifications: Include a description of the copyrighted work that you claim has been infringed, along with a copy of the copyrighted work or the webpage where the copyrighted work can be found, and proof of your copyright ownership. This helps provide specific evidence of your ownership and unauthorized usage.
   
   
10. Notifications of Hacking, VOIP/SIP Scanning, (D)Dos, and Malware: Indicate a description of the illegal activities, including date and time stamp, the IP address of the servers subjected to the illegal activities, the destination port, source port, and log files. This is required to present specific evidence of the illegal activity.
    
    
11. Inclusion of a Keyword in Your Notification: Include one of the following keywords in the body of your notification: [Child abuse] [Live streaming] [Copyright] [Trademark] [Voip/SIP] [Phishing] [DDOS] [Spam] [Hack] [Malware] [Gambling] [Zoophilia] [Defamation] [Personal data] [Photos of persons]. This helps classify your complaint for easier processing.
    
    
12. One IP Address per Notification: Include only one IP address in each notification. If you wish to submit a notification for more than one IP address, please send multiple notifications. This is due to the legal requirement to consider each infringement case separately.

Additional requirements for DMCA notices:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
• A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement by you that the information in this notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.

It is important to understand that when filing such a notification, you may bear legal responsibility in the event of an incorrect or false claim of infringement and/or non-compliance with legal requirements. It's recommended to consult with a legal advisor prior to submitting a copyright infringement notice if you have any doubts or questions.

The Abuse Prevention department works with an automated Abuse Prevention Tool. After submitting a notification, IROKO's end-customer will receive an email with Abuse notification.

IROKO Corp does not have access to particular content hosted by users of IROKO services. Upon receipt of an abuse notification, the Abuse Prevention Tool will forward your notice to the appropriate customer. It may, therefore, be more efficient, and in some cases, even required, for you to send your abuse notification directly to the user of IROKO services.

You can submit a notification ONLY by way of an email [email protected]

For Law Enforcement, please visit this page.